<div><p>Orders to North America, South America & Australia ship from our warehouse in Vancouver, Canada.</p><p>Orders to Europe & the rest of the world ship from our warehouse in London, UK.</p></div>

Where will my order ship from?

<div><p>**Please note that due to the current COVID-19 pandemic, fulfillment & shipping delays may occur. We appreciate your patience during this time.**</p><p>All orders are usually dispatched directly from our warehouses in Canada & the UK within 24 hours or less.</p><p>USA & Canadian orders are usually delivered within 3-5 business days after you receive shipment confirmation.</p><p>UK orders are usually delivered within 2-3 business days after you receive shipment confirmation.</p><p>EU orders are usually delivered within 3-5 business days after you receive shipment confirmation.</p><p>Orders to the rest of the world are usually delivered within 5-7 business days after you receive shipment confirmation.</p></div>

How long does shipping take?

<div><h4>USA, CA & the UK</h4><p>USA, CA & UK orders are not subject to taxes or import duties.</p><h4>EU ORDERS</h4><p>EU duties and VAT are prepaid at the checkout. You will not have to pay any additional fees upon delivery.</p><h4>REFUSING TO PAY CUSTOMS</h4><p>If you choose to refuse the customs fee and the parcel is returned back to The Beard Struggle, a shipping & handling fee may be deducted from your refund.</p><p>If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.</p></div>

Do you ship to APO/FPO addressses?

Do I have to pay any customs or import fees?

<div><p>After placing your order, you will receive an email from The Beard Struggle. In this email will be both an order number and tracking number. If you follow the link attached, you will be able to see where your shipment currently is.</p></div>

Where is my order?

<div><p>As advertised, if you are not happy with your product you may return your products within 90 days for a full money back!<ul><li>Products must be returned within 90 days of receiving your order.</li><li>Returns for the USA, Canada & UK are free.</li><li>Returns for the rest of the world, customer must pay for their own postage.</li><li>We only offer refunds onto the original payment method used to make the order.</li><li>For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.</li><li>Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!</li></ul></p></div>

What is your returns policy?

<div><p>We're sorry to hear you have received a faulty item! Please reach out to us and send the following info:<ol><li>Your Order Number</li><li>Item Name</li><li>Photos that show:<ul><li>The fault as clearly as possible</li><li>Full-length photo of the item</li><li>The Beard Struggle logo and label</li></ul></li></ol></p><p>Don't worry about sending your faulty item back to us yet. Keep hold of it until you've been in touch.</p></div>

I've received a faulty item, what do I do?

<div><p>We're sorry to hear your order was damaged upon delivery. Please reach out to our Customer Support team and they will assist you.</p></div>

My order arrived damaged, what do I do?

Delivery & Returns

<div><h5>Payment methods we accept:</h5><p>We generally accept payment from any bank connected credit or debit cards.</p><p>We also accept payment through ShopPay, GooglePay, PayPal, Apple Pay, Klarna and AfterPay</p><h5>Methods we do not accept:</h5><p>We do NOT accept payment through prepaid cards outside of The Beard Struggle Gift Cards.</p></div>

What payment methods do you accept?

<div><p>Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.</p></div>

What is Installments with Afterpay?

<div><p>Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!</p><p>Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.</p></div>

How do I use Installments with Afterpay?

<div><p>Installments with Afterpay can only be applied to purchases made on <a href='https://www.thebeardstruggle.com'>The Beard Struggle</a> website.</p></div>

Where can I use Installments with Afterpay?

<div><p>Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.</p></div>

Can I use Installments with Afterpay if I’m an international customer?

<div><p>All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.</p><p>You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.</p></div>

How does the payment schedule work?

<div><p>Check out the <a href='https://help.afterpay.com/hc/en-us/sections/203376123-Payments'>Afterpay Payments FAQ</a></p></div>

Where can I find common questions about Afterpay payments?

<div><p>Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.</p><p>Visit our shipping page for more information by clicking here.</p></div>

When will my items be delivered if I use Installments with Afterpay?

<div><p>Yes, transaction value limits apply to purchases made on The Beard Struggle using Installments by Afterpay.</p></div>

Is there a limit to how much I can spend on a single transaction?

<div><p>Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.</p></div>

What products are not eligible for purchase using Installments with Afterpay?

<div><p>If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.</p><p>If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com</p></div>

How do I return or exchange an item purchased using Installments with Afterpay?

<div><p>If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. <a href='https://www.afterpay.com/en-US/installment-agreement'>Click here for complete terms.</a></p></div>

What if I can’t pay an Afterpay installment?

<div><p>Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.</p></div>

What happens if I have a partial refund, and how does that affect my payments?

<div><p>If you would like to know more about Afterpay, visit the <a href='https://www.afterpay.com'>Afterpay website</a> for a comprehensive list of <a href='https://help.afterpay.com/hc/en-us/'>FAQs</a>, <a href='https://www.afterpay.com/terms-of-service'>Terms</a>, <a href='https://www.afterpay.com/purchase-payment-agreement'>Installment Agreement</a> as well as Afterpay’s <a href='https://www.afterpay.com/privacy-policy'>Privacy Policy</a>.</p><p>If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found <a href='https://help.afterpay.com/hc/en-us/requests/new'>here.</a></p></div>

Where can I find out more about Afterpay?

Payments & Billing

Website & Ordering

<div><p><a  href='https://www.thebeardstruggle.com/customer-support'>Start a chat with our customer support team</a></p></div>

Live chat support

<div><p>Our customer support team can be reached by sending an email to <a href='mailto:support@thebeardstruggle.com'>support@thebeardstruggle.com</a>.</p></div>

Send us an email

<div><p>Our customer support team can be reached via phone.</p><h5>USA + Canada Toll Free</h5><p><a href='tel:+1-800-413-2936'>+1 800-413-2936</a></p><h5>UK Toll Free</h5><p><a href='tel:+441518080245'>+44 151-808-0245</a></p></div>

Live phone support

Contact Customer Support

<div><p>The Beard Struggle has two production & fulfillment facilities - one in Vancouver, Canada, and one in London, United Kingdom.</p></div>

Where is The Beard Struggle based?

Frequent Questions

<div><p>The Beard Struggle products are never tested on animals. We test our products on our Brand Vikings & <s>unwilling</s> willing interns.</p></div>

Are your products cruelty-free?

<div><p>All of our products are vegan-friendly with the exception of:<ul><li>Gentlemen's Scruff Balm (contains beeswax)</li><li>Gentlemen's Beard Balm(contains beeswax)</li><li>Gentlemen's Beard & Moustache Wax(contains beeswax & lanolin)</li><li>All leather goods</li></p></div>

Are your products vegan-friendly?

<div><p>Some of our products DO contain nuts. We recommend checking the ingredients list of our products prior to ordering if you have a nut allergy.</p></div>

Are your products nut-free?

Product Questions

<div><p>You can sign in to <a href='https://www.thebeardstruggle.com'>your account</a> with a one-time code or with your password. If you wish to sign in without your password, just enter your email address and leave the password field empty. A one-time use link will be sent to your email address.</p></div>

How do I sign in to my account?

<div><p>To create an account, visit your <a href='https://www.thebeardstruggle.com/account'>Account page</a>, enter your email address, and leave the password field empty. An account will be created and instructions to sign in will be emailed to you.</p></div>

How do I create an account?

<div><p>We currently don't have functionality to reset your password, but you can use passwordless sign in. Just enter your email address in the email field & leave the password field empty. A one-time use link will be sent to your email address with details of how to sign in.</p></div>